Shipping + handling

We can ship anywhere around the world where USPS, UPS, DHL and FedEx are accessible. International shipping rates are automatically calculated at checkout based on weight, volume and destinations. Please also note that associated import fees may apply. 

We offer free standard shipping to the US for orders above $50 and to Canada, Australia, and Germany for orders above $100.

For domestic orders under $50, we offer $5 flat rate standard shipping. You can also insure your shipping for $7.95. If you would like to get it faster, select Expedited at check out for $13. Free standard shipping will automatically be applied at checkout for all US orders above $50.

For international orders, shipping rates vary based on order weight, volume, and destination. Free standard shipping will automatically be applied at checkout for orders above $100 to Canada, Australia, and Germany.

Delivery time is 5-7 business days for domestic standard shipping and 2-3 business days for expedited shipping. 

International standard shipping can take 7-21 business days. You can expedite shipping by selecting different shipping options at checkout. Please note that there could be a customs delay once the order arrives in the destination country.

Yes, we will be able to change or cancel your order if we haven’t processed the order. Please email info@amorhandmade.com with your order# as soon as possible if you would like to edit your order.

You will receive an order confirmation with order details after you complete the purchase. After your order is processed and shipped, you will receive an email notification with tracking information.

Please note that carriers may take 24-48hrs to update your shipping status. If you have questions regarding your order status, please do not hesitate to email info@amorhandmade.com with your order#.

There are times that tracking shows delivered but it doesn't get dropped off until the next day or so. Please also check with your neighbors to see if they might have received it. If you still haven't received your order in 3 business days, please contact us at info@amorhandmade.com with your order#. 

Returns & Exchanges

We will gladly accept returns for items in new or unworn condition within 30 days of delivery for domestic orders. Please reach out to us at info@amorhandmade.com with your order#, reasons of the return, and how you would like to proceed after we receive your returns (exchange, store credit, or refund). Once confirmed, we will send you a shipping label. Please return the item in its original packaging.

(*Please note that shipping cost will not be included for refunds.)

For domestic orders, we are happy to exchange the items for you within 30 days of delivery. Please refer to the previous section of our return policy. Once we receive your return, we will mail you a replacement or issue store credit for you to pick out a style yourself. If you have any questions, please contact us at info@amorhandmade.com.

Yes! You can return your gift for an exchange or store credit within 30 days of delivery. Please reach out to us at info@amorhandmade.com and let us know the order number which can be found on the packing slip or the shipping label on the mailer. If you do not have the information, we will verify a few things to match the original order. Once confirmed, please let us know if you would like an exchange or store credit. For exchange, please indicate the size and style you prefer. After we have all the information, we will email you a shipping label and process it accordingly after we receive your return.

Warranty

Although our products such as collars and leashes are made with resistant materials, we understand that they can wear out. All of our products have a 1-year limited warranty that begins on the day the products are delivered. We can fix or replace a new product for you for free.  Our warranty does not cover collars or leashes that have been chewed, constantly used in water such as the pool or ocean, or used as tie-out, etc. If you have any questions regarding the warranty, please email us at info@amorhandmade.com.

Products

Collars and Leashes:We recommend that you spot clean your collar with leather conditioner or wipe with a soft, damp cloth with mild soap with lukewarm water. The textile can be cleaned with a bit of dish soap, water and a sponge or brush. 

Feel free to check out “Care Instructions” under our Instagram story highlight for a demonstrationhttps://www.instagram.com/amor_handmade/

Hammock Bag:We recommend that you hand wash your bag with a bit of dish soap or detergent and hang dry. 

In the case that any loose threads appear, you can cut the loose thread right up to textile, then use a lighter to slightly burn the thread and then flatten it against the textile. This will essentially “glue” the frayed thread to the textile. Feel free to check out “Care Instruction” under our Instagram story highlight for a demonstration on how to fix the fray. https://www.instagram.com/amor_handmade/

Unfortunately we do not take custom requests at this time. Our artisans have complete creative control over what they make. However, we upload new designs for our One-of-a-kind collection every week. Check out our product page regularly for our updates!

Unfortunately we do not carry other types of collars at this time, but we are constantly working on our product development to bring you a variety of quality products. Follow us on Instagram or sign up for our emails for updates. Stay tuned!

Yes! Please do note that our collars aren’t break-away type. Check out our sizing guide for correct sizing.

We work with two communities of artisan women in Chiapas, Mexico to create our collars.  The artisans are ethnically Maya and speak Tsotsil, a Maya dialect.  With your support, we'll be able to expand and give more weavers in the region a source of stable income. 

Fun fact: By tradition, only women are allowed to learn these weaving techniques and the know-how is passed down from mother to daughter generation after generation.

The artisans who weave our collars are descendents of the Maya people whose civilization dominated most of Mesoamerica up until the 16th century when the Spanish arrived.  They speak the language Tsotsil which is a dialect similar to the original Maya language. Their wide variety of weaving techniques and designs originated during the time of the Maya, though some techniques and materials have changed under the influence of modernization and european cultures.

More About AMOR

Chris Lin founded AMOR in 2019. While living in Mexico he was amazed by the work and craftsmanship of artisan women in Chiapas. He learned about the socioeconomic problems the artisan communities were facing and decided to establish AMOR to help preserve their culture and provide stable employment for artisans while sharing their handmade arts with the world. 

It is our mission to preserve culture and empower artisan women. We let the artisans set their own prices so that they are able to earn a livable wage (a wage that covers all their living expenses). They earn between 30-40% of our retail price.